Privacy Policy
Privacy Policy
Molecular Connections Group (“we,” “us,” or “our”) is committed to protecting the privacy of our users across all platforms, including our website, software applications, and any other digital channels associated with our products and services. This Privacy Policy (“Policy”) outlines how we collect, use, store, and share your personal information when you interact with any of our digital platforms or during the course of our business operations. By using our products and services, you agree to the terms of this Policy.
Molecular Connections Group is a collective term that refers to Molecular Connections Pvt. Ltd, Molecular Connections Research Pvt. Ltd, Molecular Connections Analytics Pvt. Ltd and Domex India Pvt. Ltd.
General Applicability of Privacy Policy
This Privacy Policy is applicable to all personal data collected by our company through our websites, other applications, or any digital platforms managed by us during the course of our business operations. We are committed to protecting your personal information and ensuring that our data collection, processing, and storage practices comply with applicable data protection laws and regulations. Regardless of the specific method or purpose of data collection, we adhere to the principles outlined in this Privacy Policy. These principles include obtaining appropriate consent, using data only for specified purposes, and implementing reasonable security measures to protect your information. If you have any questions or concerns about how we handle personal data in any context, please feel free to contact us directly or reach out to our Data Protection Officer at dpo@molecularconnections.com
Information We Collect
We may collect the following types of information:
a. Personal Information: Information that can be used to identify you personally, such as your name, email address, phone number, and mailing address.
b. Non-Personal Information: Information that cannot be used to identify you personally, such as your IP address, browser type, and browsing history.
How We Collect Information
We collect information in the following ways:
Information You Provide: We collect personal information that you voluntarily provide in cases like submitting a form, creating an account, subscribing to our mailing list or making a purchase.
Handling Personal Data Collected via Forms on Our Website and Applications
We utilize different forms on our website and other applications, such as contact forms, demo request forms, case study request forms, and meeting request forms, to collect information and provide better service to our users. These forms may collect personal information, including your name, email address, phone number, and company name. We use this information to address your specific inquiries, provide requested resources, schedule meetings or demos, and offer personalized support based on your needs.
By submitting your information through any of these forms, you consent to the collection, processing, and use of this information for the purpose of facilitating your request and providing tailored customer support. We will not use this information for any other purpose or share it with third parties, except as described in this Privacy Policy or required by law. If you would like to withdraw your consent or request the removal of your information from our databases related to any of these forms, please contact us directly.
Subscription Form Data Collection
When you subscribe to our mailing list using the subscription form on our Site, we collect your name and email address. We use this information to send you periodic newsletters, updates, and promotional materials related to our products and services. By providing your name and email address, you consent to the collection, processing, and use of this information for the purpose of managing our subscriber list. We will not use this information for any other purpose, nor share it with third parties, except as described in this Privacy Policy or required by law. You may unsubscribe from our mailing list at any time by clicking the “unsubscribe” link at the bottom of any email you receive from us, or by contacting us directly. Upon your request to unsubscribe, we will promptly remove your name and email address from our subscriber list.
Data Collection During Account Creation
When you create an account on our website or other applications, we collect personal information such as your name, email address, and any other information necessary to establish and maintain your account. We use this information to provide you with a personalized user experience, enable access to our products and services, and facilitate communication regarding updates, promotions, and customer support. By creating an account, you consent to the collection, processing, and use of this information for the purposes described above.
We will not use your account information for any other purpose or share it with third parties, except as described in this Privacy Policy or required by law. You have the right to access, update, or request deletion of your personal data associated with your account at any time. To exercise these rights, please contact us directly or log in to your account and update your preferences
Payment Gateways on Website and Other Applications
When processing payments through our website or other applications, we use reputable third-party payment gateways to ensure the secure handling of your payment information. These payment gateways have their own privacy policies and data handling practices, which govern how they collect, process, and store your payment information, such as credit card or debit card details, and other transaction data. We do not store your payment information on our servers. The payment gateways we use comply with industry-standard security measures and applicable data protection laws. We encourage you to review the privacy policies of the payment gateways we use to understand their data collection and handling practices. If you have any questions or concerns about how these third-party payment gateways process your personal data, please contact us or the respective payment gateway provider directly.
Information Automatically Collected: We use cookies, web beacons, and other tracking technologies to collect non-personal information about your browsing activity on our Site. For more information on Cookies, please read our Cookie Consent Policy.
Data Collection via Google Analytics
We use Google Analytics, a web analytics service provided by Google, to collect and analyze non-personal data about your interactions with our website and applications. Google Analytics uses cookies and other tracking technologies to gather information such as your IP address, browser type, device type, operating system, and pages visited on our Site. This data is aggregated and helps us understand how visitors use our Site, enabling us to improve user experience, optimize content, and monitor website performance.
Google Analytics does not collect or store any personal data that can be used to identify you personally. All data collected by Google Analytics is processed in accordance with Google’s Privacy Policy, which can be found on their website. You can prevent Google Analytics from collecting information about your visit by installing the Google Analytics Opt-out Browser Add-on or adjusting your browser settings to refuse cookies.
How We Use Your Information
Our primary objective is to provide you with a seamless, personalized experience while using our products and services. We ensure that we use your information responsibly and in compliance with applicable data protection laws and regulations. The following are the ways in which we use your information:
- Providing and maintaining our products and services: We use your information to deliver our products and services, manage your account, and ensure that our platforms function properly.
- Customer support: We use your personal data, such as your name, email address, and phone number, to respond to your inquiries, address your concerns, and provide assistance related to our products and services.
- Personalization: We may use your information to customize your experience on our platforms, such as presenting content tailored to your interests, preferences, or location.
- Communication: We use your contact information to send you important updates, promotional materials, and newsletters, but only with your consent.
- Analytics and platform optimization: We use non-personal data collected through cookies and other tracking technologies to analyze user behavior, optimize our platforms, and improve the overall user experience.
- Security and fraud prevention: We use your information to protect the security of our platforms, detect and prevent fraud, and enforce our terms and conditions.
- Legal compliance: We may use your personal data to comply with legal obligations, respond to lawful requests from government authorities, or protect our rights and property.
Please note that we only use your personal data for the purposes for which it was collected, unless we have a valid legal basis for further processing, such as your consent or a legitimate interest that does not infringe on your privacy rights.
Sharing Personal Data
We may share your personal data with the following parties:
- Service providers: We work with various third-party service providers to help us operate our platforms and provide our products and services. These service providers may have access to your personal data for the purpose of performing their functions but are strictly prohibited from using it for any other purpose.
- Legal requirements and protection of rights: We may disclose your personal data when required by law, in response to legal processes, or when necessary to protect our rights, property, or the safety of our users, employees, or the public.
Commitment to Not Selling Your Data
At Molecular Connections, we highly value your privacy and are dedicated to maintaining the trust you place in us. We want to reassure you that we do not, under any circumstances, sell or trade your personal data to third parties for marketing or commercial purposes. Our commitment to protecting your privacy is of utmost importance, and we adhere to strict data handling practices in accordance with applicable data protection laws and regulations. The sharing of your personal data with third parties, as described in our Privacy Policy, is done only for legitimate business purposes or when required by law, and always with appropriate safeguards in place to ensure the security and confidentiality of your information.
Fair and Lawful Data Processing
We prioritize the protection of individual rights when processing personal data. We ensure that personal data is collected and processed in a legal and fair manner, respecting the rights of the data subjects.
The data collected is strictly limited to what is adequate, relevant, and necessary for the specified purposes for which it was obtained and will be further processed. We adhere to the principle of data minimization, ensuring that collected data is not excessive.
Processing of individual data is carried out upon voluntary consent of the respective individuals. We recognize the importance of informed and voluntary consent as a fundamental aspect of data processing, respecting the autonomy and choices of data subjects.
Our commitment is to uphold these principles and safeguard the rights and interests of data subjects throughout the entire lifecycle of personal data processing.
Purpose Limitation
At Molecular Connections, personal data is processed solely for the purposes that were defined prior to its collection. We strictly adhere to the principle that personal data must be obtained for specific, explicit, and legitimate purposes, and it shall not be subsequently processed in a manner that is incompatible with those purposes. Any changes or deviations from the initial purpose of data processing are limited and require proper justification.
However, it’s important to note that further data processing for statistical, scientific, and historical purposes may be considered compatible with the initial purposes of data collection, provided that it is not used to make decisions that directly impact the data subjects. We ensure that any additional processing beyond the initial purpose is conducted in accordance with applicable legal requirements and safeguards the privacy rights and interests of the data subjects.
Data Transparency
We ensure transparency in how personal data is handled. In general, personal data is collected directly from the individuals concerned, and at the time of collection, we inform data subjects of:
- The purpose of processing their data
- The categories of third parties to whom the data might be disclosed
Processing of personal data is undertaken only with the explicit consent of the data subject or in compliance with applicable legal obligations or for the protection of the data subject’s life. We prioritize obtaining informed consent or ensuring that processing meets legal requirements or necessary protective measures. We believe in providing clear and comprehensive information to data subjects to empower them with an understanding of how their data is processed.
Data Confidentiality
We consider personal data to be subject to strict data secrecy. We treat personal data with utmost confidentiality on an individual level and implement appropriate organizational and technical measures to ensure its security. Our robust security measures are designed to prevent unauthorized access, illegal processing or distribution, as well as accidental loss, modification, or destruction of personal data. We are committed to upholding the highest standards of data protection to safeguard the privacy and integrity of personal data in our possession.
Data Transfers
In this section of our Privacy Policy, we address the topic of data transfers, particularly when your personal information is transferred to, stored, or processed in countries other than your country of residence. As a global organization, we may need to transfer your personal data across borders to provide our products and services effectively. In some cases, these countries may have data protection laws that differ from those in your country of residence.
By using our website, applications, or other digital platforms, you consent to the transfer, storage, and processing of your personal data in accordance with this Privacy Policy and relevant data protection laws. We continuously strive to protect your information and maintain its confidentiality and security, regardless of where it is transferred, stored, or processed.
Data Security
Our Data Security Policy focuses on the criticality of data security and provides comprehensive information on the controls, procedures, and practices we have in place to safeguard your data from unauthorized access, disclosure, alteration, or destruction. We highly recommend reviewing our Data Security Policy alongside our Privacy Policy to gain a thorough understanding of our commitment to protecting your information. To access our Data Security Policy, please click here.
Data Retention and Deletion
We retain personal data in a format that enables the identification of data subjects only for as long as necessary to fulfill the purposes for which it was obtained and processed and for the purposes of satisfying any legal, accounting, or reporting requirements. In certain cases, there may be indications of interests that require protection or historical significance associated with this data. If such circumstances arise, we will retain the data until the legally mandated protection of interests is clarified or until our corporate archive evaluates the data to determine if its retention is necessary for historical purposes. Our commitment is to adhere to these principles while ensuring the responsible management and deletion of personal data in accordance with applicable data protection laws and regulations.
Factual Accuracy and Up-to-datedness of Data
We ensure that personal data on file is accurate, complete, and, when necessary, kept up to date. We take appropriate measures to review and verify the accuracy of the data we hold, and if any inaccuracies or incompleteness are identified, we promptly take steps to rectify, delete, correct, supplement, or update the data. Our commitment is to maintain the integrity and quality of personal data in our possession in accordance with applicable data protection laws and regulations.
Changes to Our Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by updating the effective date at the top of this Policy. Your continued use of our website, applications and digital platforms after any changes to our Privacy Policy indicates your acceptance of the updated terms.